Shipping Policy:

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment�s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax.

Some products cannot be shipped to international destinations so please submit a message to us from the Contact Us page if you would like to discuss international ordering options.

Return Policy:
We manufacture most of our product to the specification of the purchaser and therefore are not eligible for return. If an item was accepted to be returned there is a 20% check out and restocking fee for any electrical item including kilns.  Please insure any item shipped to Jen-Ken Kilns for loss or damage in transit.  We do warranty our products, and stand behind the workmanship and quality.

Privacy Policy:
We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will not be used in ways that you have not consented to.