We do warranty our products and stand behind the workmanship and quality. We manufacture most of our products to the specification of the purchaser, so therefore they are not generally eligible for return. If an item is accepted to be returned there is a 20% restocking fee. Please insure any item shipped to Jen-Ken Kilns in case of loss or damage in transit. You must have an RMA # in order to return an item. To attain an RMA #, you will need to call and discuss if your product is eligible for return.